When It Hits the Fan: Why Your Incident Policy is Useless Without a Playbook

When It Hits the Fan: Why Your Incident Policy is Useless Without a Playbook

. . If you are running a 50-user small business, an emergency phone list and a hard rule to “pull the internet plug” might just save your neck during a cyberattack. But if you are operating in the upper mid-market, the enterprise sector, or critical infrastructure (KRITIS), relying on improvised emergency responses is operational suicide. I have spent decades building Security Operations Centers and optimizing ITIL processes for highly complex environments, including international telecom providers and clinical infrastructure. I have […]

Modern Incident Management: Surviving the Worst-Case Scenario in Critical Infrastructure

Modern Incident Management: Surviving the Worst-Case Scenario in Critical Infrastructure

… When a ransomware syndicate breaches a manufacturing plant, it is a massive financial disaster. But when that same attack hits a hospital or critical infrastructure (KRITIS), we are no longer just talking about downtime and lost revenue. We are talking about patient safety, disrupted emergency care, and potentially life-or-death situations. Despite these high stakes, the incident management processes I frequently encounter in clinical environments are dangerously unsuited for a severe cyber crisis. The core issue lies in a misunderstanding […]